How can we help?

Make sure the Google Wallet app is installed on your Android device and that you're signed in to a Google account. After tapping “Add to Google Wallet” on the venue's Candour page, the pass can take a few seconds to appear. If it still doesn't show up, close and reopen Google Wallet, or try the link again from the email confirmation.

Stamps normally sync within a few seconds of the venue issuing them. If a stamp looks missing:

• Open the pass in Google Wallet or Apple Wallet and pull down to refresh.
• Check that you're signed in to the same account you used when the card was first added.
• Make sure the venue scanned the correct card — ask them to re-check their dashboard if needed.

Still stuck? Email shop@candour.app with the name of the venue and the approximate time the stamp was given and we'll investigate.

To remove a pass from your phone, open it in Google Wallet (or Apple Wallet) and tap the menu / settings icon, then “Remove pass”.

To have all data linked to your email permanently deleted from our systems, email shop@candour.app with the subject line “Data deletion request”. We'll confirm deletion within 30 days, in line with our Privacy Policy.

Candour subscriptions are billed through Apple. On the iPhone you signed up with, go to Settings → your Apple ID → Subscriptions, tap Candour, and choose Cancel. We can't cancel an Apple subscription on your behalf, but if you'd like a hand before or after cancelling, just email us — we're happy to help.

Candour uses “Sign in with Apple”. If it fails:

• Check that you're signed in to iCloud on your device (Settings → your Apple ID).
• Go to Settings → your Apple ID → Password & Security → Apps Using Apple ID, and make sure Candour is listed.
• Try closing and reopening the app, or restarting your device.

If none of that works, email shop@candour.app and include the email address you used to sign up.

Venues currently need an iPhone to run their Candour account (an Android version is on our roadmap — ask to join the waitlist). Customers don't need the Candour app at all: tapping a Candour QR code or NFC stand opens the venue's page in any modern browser, and loyalty cards work with both Google Wallet and Apple Wallet.

Yes. We collect the minimum data needed to run the service, store it securely on Google Firebase, and never sell it. Full details are in our Privacy Policy and Terms of Service.

For anything commercial — multiple locations, partnerships, or press — email contact@candour.app.